Privacy Policy

 

Who We Are

HME Home Management Excellence Limited is the data controller responsible for your personal information. When we say “we” or “us”, we mean HME Home Management Excellence Limited.

Data Protection Principles

We comply with the data protection principles set out in UK GDPR, which require that personal data is:

  • Processed lawfully, fairly and transparently

  • Collected for specified, explicit and legitimate purposes

  • Adequate, relevant and limited to what is necessary

  • Accurate and kept up to date

  • Kept only as long as necessary

  • Processed securely

The Personal Information We Collect and Use

 

Information You Provide to Us

In providing services such as housekeeping, tenancy cleaning, communal area cleaning, void management, customer care, and defect management, we collect personal information from you, which may include:

  • Your name, property address, alternative contact address (if applicable), telephone numbers, and email address

  • Bank account information for payment processing

  • CCTV images captured for security, crime prevention and detection purposes

We inform you at the time of collection whether providing this information is mandatory or voluntary. Data collection occurs at contract commencement, development management transfers, assignments, sub-letting, or other relevant events.

Information from Other Sources

We may also receive personal data about you from:

  • Other leaseholders or occupiers

  • Credit reference agencies

  • Solicitors, accountants, auditors

  • Police, fire services, or local authorities

This can include special category data such as CCTV images.

How We Use Your Personal Information

We process your personal data primarily for:

  • Performing contracts with you, landlords, or management companies

  • Pursuing our legitimate interests in managing developments and providing services

  • Complying with legal obligations

We ensure our processing is proportionate and notify you of any material changes in how we use your data.

Who We Share Your Personal Information With

We share personal data with trusted parties to provide our services, including:

  • Contractors for access and maintenance

  • Clients, insurance brokers, financial institutions (banks, auditors)

  • Utility providers, local authorities, emergency services

We only share personal data when necessary and in compliance with data protection laws. We may also disclose information if required by law (e.g., to prevent fraud or crime).

Data Storage and Security

Your information is stored securely at our offices, with our group companies, or with third-party service providers bound by strict data security standards.

We maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or misuse of your data.

Data Retention

We retain personal data for up to 13 years after the end of your contract or development management, in line with legal, tax, and claims-related requirements.

Some data, such as CCTV recordings or phone calls, are kept for shorter periods as appropriate.

Legal Bases for Processing Your Data

We rely on the following lawful bases for processing your personal data:

  • Performance of contracts

  • Legitimate interests balanced against your rights and freedoms

  • Legal compliance obligations

International Data Transfers

Some of our processing is carried out in our support centre in South Africa, which operates under GDPR-equivalent security and confidentiality standards.

Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to:

  • Access your data and receive information about its use

  • Correct inaccuracies

  • Request erasure in certain circumstances

  • Receive your data in a portable format

  • Object to processing for direct marketing or legitimate interests

  • Restrict processing in certain cases

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are breached

To exercise any of these rights, please contact our Data Protection Officer:

HME Home Management Excellence Limited
5 Brayford Square
LONDON
E1 0SG
Phone: 020 7100 3131
Email: [email protected]

Please provide proof of identity and relevant details to assist your request.

 

Changes to This Privacy Notice

We may update this notice periodically. We will inform you of significant changes and publish the latest version on our website.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to complain to the ICO:
https://ico.org.uk/concerns/
Phone: 0303 123 1113

 

Need Extra Help?

If you require this notice in another format (audio, large print, braille), please contact us.

Privacy Policy prepared in accordance with UK GDPR and the Data Protection Act 2018.