Public Area Operative

£27,400 + benefits + yearly discretionary bonus

Reports to:	Housekeeping Management Team / Site Manager
Location:	Luxury residential developments / managed properties
Contract:	Full-time

Role Summary:

The Public Area Operative is responsible for maintaining the cleanliness, presentation and overall appearance of all public, communal and back-of house areas within luxury residential developments. The role requires a professional, discreet and service-focused approach, ensuring that residents, visitors and clients experience a clean, safe and well-presented environment at all times. Working in line with HME policies, site procedures and client requirements, the postholder will support high standards of service delivery, respond promptly to cleaning requirements and report any maintenance, safety or presentation concerns to the appropriate manager.

Key Responsibilities:

The postholder will be responsible for delivering excellent cleaning and presentation standards across assigned public areas, including the following:

• Clean and maintain reception areas, lobbies, corridors, lifts, staircases, communal lounges, washrooms, changing areas and other allocated public spaces.
• Ensure all public areas are kept clean, tidy, safe and well presented throughout the shift.
• Carry out regular touch-point cleaning, including handles, lift buttons, railings, doors, switches and other high-use surfaces.
• Replenish consumables such as toilet rolls, hand towels, soap and other site supplies where required.
• Remove litter, empty bins and ensure waste areas are maintained in line with site standards and waste procedures.
• Sweep, mop, vacuum, dust, polish and carry out detailed cleaning tasks as required by the site cleaning schedule.
• Support cleaning of external entrances, pathways, terraces and immediate front-of-house areas where required.
• Report maintenance issues, hazards, spillages, damage or defects promptly to the management team.
• Use cleaning equipment, machinery and products safely, correctly and in line with training and manufacturer guidance.
• Provide a courteous, helpful and professional presence when interacting with residents, visitors, contractors and colleagues.

Communication:

• Communicate clearly, professionally and courteously with residents, visitors, colleagues, contractors and management.
• Share relevant information with the management team promptly and accurately, including issues affecting cleaning
  standards, access, safety or service delivery.
• Support effective two-way communication across the site, including updates on resident requests, operational matters and any areas requiring attention.

Health & Safety and Compliance

• Follow all site administration procedures in line with company and client requirements.
• Complete all required site training, testing and refresher learning within the required timeframes.
• Comply with all relevant Health & Safety procedures, company policies, risk assessments and legal requirements.
• Follow COSHH requirements and use cleaning chemicals safely and appropriately at all times.
• Ensure wet floor signs and other warning notices are used correctly when required.
• Promptly report and follow up on any hazards, defects, incidents, spillages or compliance concerns.

Person Specification

Essential

• Proactive, reliable and able to use initiative.
• A positive team player with a flexible approach to duties and shift requirements.
• Able to communicate effectively with people at all levels.
• Respectful of confidentiality, resident privacy and the standards expected within luxury residential environments.
• Genuine commitment to service excellence, cleanliness and high presentation standards.
• Professional, friendly and approachable at all times.
• Excellent attention to detail and pride in presentation.

Desirable

• Previous experience in luxury residential, hospitality, hotel, commercial cleaning or high-end public area environments.
• Knowledge of COSHH and safe use of cleaning materials.

What We Offer

• Salary of £27,400.
• Benefits package and yearly discretionary bonus.
• Opportunity to work in a premium residential environment with a supportive team culture and ongoing training.

Please note: The duties and responsibilities outlined above are not exhaustive and may be amended to meet business needs.
Flexibility is required within the role in order to support operational requirements.